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Title
Text copied to clipboard!IT Support Specialist
Description
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We are looking for an IT Support Specialist to join our dynamic technology team. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. This role involves responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. The IT Support Specialist will play a critical role in ensuring the smooth operation of our IT infrastructure and supporting end-users across the organization.
As an IT Support Specialist, you will be the first point of contact for employees seeking technical assistance over the phone, email, or in person. You will diagnose and resolve technical hardware and software issues, install and configure computer systems, and maintain IT equipment. You will also be responsible for documenting internal procedures, training users on basic system and computer functions, and escalating complex issues to higher-level support when necessary.
The successful candidate should have a strong understanding of computer systems, mobile devices, and other tech products. They should be able to communicate effectively to understand the problem and explain its solution. A customer-oriented attitude and a passion for technology are essential for this role.
This position offers an excellent opportunity to grow within the IT field, work with a variety of technologies, and contribute to the overall efficiency and productivity of the organization. If you are a problem-solver with a keen interest in technology and a desire to help others, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Provide technical support to users via phone, email, or in person
- Diagnose and resolve hardware and software issues
- Install, configure, and maintain computer systems and applications
- Monitor and maintain computer networks and systems
- Respond to service issues and requests in a timely manner
- Document technical issues and solutions for future reference
- Assist in the setup of new hardware and software for employees
- Maintain inventory of IT equipment and software licenses
- Train users on basic computer functions and software usage
- Escalate unresolved issues to higher-level support teams
Requirements
Text copied to clipboard!- Proven experience as an IT Support Specialist or similar role
- Strong knowledge of computer systems, mobile devices, and other tech products
- Familiarity with Windows, macOS, and Linux operating systems
- Excellent problem-solving and communication skills
- Ability to diagnose and resolve basic technical issues
- Customer-oriented and patient demeanor
- Bachelor’s degree in Computer Science, Information Technology, or related field preferred
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus
- Ability to work independently and as part of a team
- Strong organizational and documentation skills
Potential interview questions
Text copied to clipboard!- Can you describe your experience with troubleshooting hardware and software issues?
- What operating systems are you most comfortable working with?
- How do you prioritize multiple support requests?
- Have you ever trained users on IT systems? If so, how did you approach it?
- What tools do you use for remote support?
- Describe a time when you resolved a complex technical issue.
- How do you stay updated with the latest technology trends?
- What is your experience with network troubleshooting?
- Have you worked with ticketing systems before? Which ones?
- How do you handle a frustrated or non-technical user?
